Statement of Problem
Hossana Town water supply system is responsible for supplying water for the town.
Water supply distribution is providing inadequate services to its customers. These include
low service coverage and irregular mode of water distribution characterized by long
period of cut-offs and frequent water disruptions. The problems could be attributed to
limited or scarce water sources, inadequate hydraulic capacity and aging water
distribution infrastructure, coupled with technical incompetence and inefficient
management. The consequences of poor water supply services in terms of health and
financial costs especially to the low-income households could be enormous and could
affect national economic development.
Facing with the challenges of limited resources and also due to increasing demand for
water, there is a need to establish how GWSD has been performing against a set of
standard and internationally accepted key performance indicators. Systematic
investigation will help to establish the position of GWSD in terms of its technical,
financial and management capacity and develop mechanisms and improve the overall capacity of the utility to deliver better services. Moreover, the perception of residents
regarding the quality of service delivery by GWSD needs to be established and assessed
as there is no as such a regulatory body to protect the interests of consumers. As there are
no previous studies on the subject, this study will identify possible technical problems
with regard to hydraulic performance and water losses and thereby recommend possible
solutions..